Louk Peters was one of the first ITIL-trainers and has a wide experience in the private and public sector with implementing IT servicemanagement processes. He wrote several official OGC (formerly CCTA) ITIL-books. For example Service Support, Service Delivery, Security management and Planning to Implement Service Management and several Dutch ITIL books. Recently in 2010 his book Information Security Management with ITILv3 was published. Moreover
he has been asked several times as a guest speaker on IT-management,
project management and security. Although a native Dutch speaker,
he also speaks affluent English and German.
He is a guest lecturer at several Dutch education organizations.

Louk loves music, gardening, biking and sometimes fitness training ;-)